IT Service Desk Assistant

Posted: 04 July 2025

Lindisfarne Anglican Grammar School is a high-quality, independent, Anglican, Co-educational P-12 school serving the southern Gold Coast, Tweed Coast and northern New South Wales regions. Located in the Tweed Heads district, ours is the most northern independent school in NSW. We have a close connection with the land, and yet are within easy reach of the Gold Coast and Brisbane.

As part of our Information Services team, you will be the first point of contact for staff and students requiring assistance with computer issues, AV equipment, printing, and general technical queries.

This is an entry-level role, so no prior technical support experience is required. The ideal candidate will have a passion for technology and providing helpful support to staff and students.

This is a full-time position reporting to the Manager – Information Services. We offer opportunities for training, development, and career growth along with a competitive salary of $75,489 excluding superannuation per annum.

Key responsibilities include:

Provide friendly and prompt technical support in person, via email/ticketing system, and over the phone
Diagnose and resolve basic hardware, software, networking, and printer issues
Set up AV equipment for presentations/meetings and provide training to staff
Log and track support requests, escalating more complex issues to senior technicians
Maintain knowledge of school systems, procedures and common applications
Assist with routine maintenance tasks like installing updates, reimaging machines, etc.

Skills

Enthusiasm and willingness to learn about technologies used in an educational environment
Proactive attitude with excellent customer service skills
Strong interest and aptitude in working with computers, software and AV equipment
Patience and ability to explain technical concepts clearly to non-technical users
Problem-solving skills with keen attention to detail

Experience
Prior experience assisting customers and resolving their issues effectively will be a significant advantage
Strong interest and proficiency in working with computers, software applications and AV equipment

Applications
To apply for this role, please click on the Apply link. Applications closed on Friday, 18 July 2025 at 5.00pm and must include:
A Cover Letter addressing the selection criteria
A Current Resume including contact details for three references

Please email employment@lindisfarne.nsw.edu.au if you have any queries in relation to this position.

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